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Guarantee

Remote Entry Systems Guarantee

 
ALL NEW GOODS SUPPLIED AND INSTALLED BY REMOTE ENTRY SYSTEMS CARRY A 12 MONTH SUPPLIER AND LABOUR GUARANTEE UNLESS OTHERWISE STATED.
 
FAULTY GOODS WILL BE REPAIRED OR REPLACED AT THE SOLE DISCRETION OF REMOTE ENTRY SYSTEMS FREE OF CHARGE.
 
THIS GUARANTEE IS SUBJECT TO THE GOODS BEING INSTALLED BY US.
 
ALL GOODS NOT INSTALLED BY US CARRIES A CARRY IN GUARANTEE AND IS SUBJECT TO THE CORRECT INSTALLATION AND APPLICATION OF GOODS AS LAID OUT IN THE APPLICABLE DOCUMENTATION ACCOMPANYING SAID GOODS. THE CARRIAGE OF GOODS IS FOR THE CUSTOMERS ACCOUNT. IF WE HAVE TO GO TO SUCH A SITE, A CALL OUT FEE WILL BE CHARGED.
 
ALL GOODS SUPPLIED BY THE CLIENT, INSTALLED BY US WILL BE WITHOUT GUARANTEE FROM REMOTE ENTRY SYSTEMS. IF A CALL –OUT ARISE FROM A FAULTY PRODUCT THE CLIENT WILL HAVE TO PAY FOR THE CALL –OUT. THE CLIENT MUST TAKE THE PRODUCT BACK TO THE SUPPLIER IF HE WANTS IT TO BE REPAIRED UNDER GUARANTEE. IF NOT, THE CLIENT WILL BE CHARGED FOR THE REPLACEMENT OF THE FAULTY PRODUCT.
 
ALL GUARANTEE CLAIMS MUST BE ACCOMPANIED BY THE ORIGINAL PAID INVOICE.
 
THIS GUARANTEE IS ONLY VALID IF THE FULL INVOICE WAS PAID.
 
ONLY TECHNICIANS FROM REMOTE ENTRY SYSTEMS ARE ALLOWED TO WORK ON GOODS INSTALLED BY US THAT IS STILL UNDER GUARANTEE. IF ANY OTHER COMPANY/PERSON WORK ON GOODS INSTALLED BY US, THE GUARANTEE WILL BE NULL AND VOID EFFECTIVE IMMEDIATELY AND REMOTE ENTRY SYSTEMS WILL BE FREE FROM ANY OBLIGATION AS TO REPAIR SUCH ITEM.
 
WE WILL ATTEND TO A GUARANTEE CLAIM DURING NORMAL WORKING HOURS. IF WE ARE FORCED TO WORK OUTSIDE NORMAL WORKING HOURS THE STANDARD AFTER HOUR RATE WILL APPLY FOR LABOUR.
 
THE GUARANTEE IS SUBJECT TO NORMAL OPERATING CONDITIONS AND THE PROPER CARING FOR THE GOODS.
 
IT IS THE OWNERS RESPONSIBLY TO KEEP ALL TRACKS CLEAN, ALL MOTORS AND ELECTRONICS FREE FROM DUST AND INSECTS, ALL MOVING PARTS LUBRICATED.
 
IT IS THE OWNERS RESPONSIBILITY TO TREAT ALL WOODEN DOORS WITH A WOODSEALER 3 MONTHS AFTER INSTALLATION THEN 12 MONTHS AND THEN AT LEAST ONCE A YEAR. NO VARNISH IS TO BE USED ON WOODEN GARAGE DOORS.
 
IT IS THE OWNERS RESPONSIBILITY TO NOTIFY THE OFFICE OF REMOTE ENTRY SYSTEMS AS SOON AS A FAULT IS EVIDENT SO THAT WE CAN CORRECT IT AS SOON AS POSSIBLE. FAILURE OF NOTIFICATION CAN LEAD TO THE GUARANTEE BEING CANCELLED IF WE HAVE TO REPLACE A PART THAT COULD HAVE BEEN PREVENTED BY NOTIFYING US IN TIME.
 
REPAIRED GOODS ARE GUARANTEED FOR 3 MONTHS FROM DATE OF REPAIR.
 
ALL GOODS INSTALLED ON SITE WILL BE THE RESPONSIBILITY OF THE OWNER/CLIENT EVEN BEFORE PAYMENT IS DUE. SHOULD ANY DAMAGE OR THEFT OCCUR TO THE GOODS IT WILL BE FOR THE CLIENTS ACCOUNT.