Frequently Asked Questions Remote Entry Systems

Frequently Asked Questions

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Warranty & Guarantee Policy

Q1: What products are covered by Remote Entry Systems’ guarantee?

A1: Products installed by our technicians are covered by our in-house guarantee, provided full payment has been made and maintenance requirements are met.

Q2: Are goods not installed by Remote Entry Systems covered under warranty?

A2: Yes, if the client can supply us when the original supplier invoice, we can handle the warranty, but labour and call-out fees will be charged.

Q3: What happens if I supply my own products for installation?

A3: Products supplied by the client and installed by us are not covered by our guarantee. Repairs or replacements must be handled directly with your supplier. Labour and call-out fees will be charged.

Q4: Do I have to pay for transport or call-outs under warranty?

A4: Transport of goods is at the customer’s cost. Call-outs for non-warranty repairs or emergency after-hours service are chargeable.

Q5: Who can work on my system while it’s under guarantee?

A5: Only Remote Entry Systems technicians may service goods under warranty. If anyone else works on them, the warranty is immediately void.

Q6: When will warranty claims be attended to?

A6: Warranty claims are handled during normal working hours. After-hours service is available at an additional emergency call-out fee.

Q7: What maintenance must I do to keep my warranty valid?

A7: Regular cleaning, lubrication, and servicing of motors, electronics, and moving parts is required. Wooden garage doors must be treated with wood sealer every year. Electric fences must comply with SANS 10222 maintenance schedules.

Q8: How often should I service my security equipment?

A8: Most systems require servicing every 6 months, with some items like garage doors and electric fences having additional requirements. See our full maintenance schedule above.

Q9: How do I submit a warranty claim?

A9: Contact our office with details of the fault and provide your original paid invoice. We’ll arrange a service visit according to our warranty terms.

Security & Surveillance

A1: Yes — we supply and install high-definition CCTV systems for homes, businesses, and farms in Stellenbosch and surrounding areas. We also provide maintenance and upgrades to keep your system running reliably.

A2: Absolutely — we can set up your CCTV system for remote viewing on your smartphone, tablet, or PC, so you can check in from anywhere.

A3: For optimal performance, we recommend servicing your CCTV every 6 months to clean lenses, check wiring, and update software.

Access Control & Automation

A4: We install biometric systems, RFID card/fob readers, keypad entry systems, intercoms, and ANPR (Automatic Number Plate Recognition) solutions for residential and commercial properties.

A5: Yes — we repair and automate sliding gates, swing gates, pedestrian gates, and all types of garage doors, including sectional, roll-up, and tip-up models

A6: We offer a 24-hour emergency service for urgent repairs, subject to availability.

Perimeter Security

Q10: What alarm systems do you install?

A10: We supply and install wired and wireless alarm systems, intruder detection beams, and motion sensors for homes and businesses.

Q11: Can my alarm system be connected to armed response?

A11: Yes — we can integrate your alarm with your preferred armed response service for 24/7 protection.

Q12: How often should my alarm system be serviced?

Energy Solutions

A12: We recommend a service every 6 months to test all sensors, update firmware, and replace backup batteries if needed.

Q13: Do you offer solar and backup power systems?

A13: Yes — we design and install solar power systems, UPS backup solutions, and off-grid energy storage for residential and commercial use.

Q14: Can you add backup power to my security systems?

A14: Absolutely — we can integrate UPS or solar backup to keep your gates, alarms, and CCTV operational during load shedding.

Q15: How often should a solar system be serviced?

A15: We recommend a 6-monthly check-up to clean panels, test batteries, and ensure optimal energy efficiency.

Frequently Asked Questions